New Client Information

You'll need to have some paperwork ready at your first visit, and luckily, you can do it online. Visit our Client/Patient & Policy Form page for the forms you'll need. If you are unable to do so before your pet’s appointment, please arrive a little sooner to be able to review and fill out those forms in person. Please bring any medical records that you may have to be able to add to your pet’s chart with us. Additionally, it's important that you bring a fecal sample with you that we can test for internal parasites (that sample is good for 3 days the moment your pet provides you with it).

We are partial curb side and require our clients to call us at (219)865-3737 to check-in for appointments. This is not due to COVID-19, but due to the high volume of patients we do see and our lobby not having the adequate space to assure the safety, and comfortability, for our patients and clients. Once you call in, one of our friendly Customer Service Representatives will answer, greet, and ask you some preliminary information to check your pet(s) in for their appointment. One of our Assistants, or Technicians, will follow up with you via phone to confirm your reason for the visit, go over some medical history, and any other concerns you may have for your pet(s). Once we have a room ready for you and your pet, we will let you know to come on in for your visit. We do allow 1 client to be present in the exam room for the duration of the appointment. We require that the client remain seated and allow our staff to assist the doctor, or technician, with your pet’s services. Once we have fulfilled your pet’s appointment services, we will instruct our clients to return to their vehicle. Once your pet’s chart has been completed with any other necessary medications, notes, and has been invoiced; one of our Client Service Representatives will reach back out to our client via phone to review the visit and collect payment for services rendered. Our Client Service Representatives will inform our clients if a follow-up appointment is recommended. Be sure to schedule your pet's next appointment with us before you leave! Staying on top of their health care plan is the best way to ensure their lasting wellbeing.

For us to do our best to give each patient the adequate attention they need for their appointment, we ask our clients to arrive promptly for their appointment time. We have a 5-minute grace period we allow our clients to be late. Anything beyond that 5 minutes will result in requiring to reschedule that appointment (***Deposits may be required if it is a recurrence). If anything does change in our client’s ability to make it to their appointment, we ask that you give us a call within 24-hours of your pet’s appointment to be able to adjust or reschedule their appointment. If we do not get a call and our client does not arrive for their pet’s appointment, that will be considered a “No Call/No Show” and any deposit on the account will be forfeited. Another deposit will be required to rescheduled a “No Call/No Show” appointment. (Please review our Policy Form for Further Information on Our Clinic Policies)

We accept all major credit cards (Visa, Master Card, Discover, and American Express). There is a 3% service charge/non-cash fee if paying by credit card and/or debit card. To avoid that fee, we also accept cash, check (*returned checks will incur a fee on top of owed balance), and Care Credit. Payment plans are not offered as an option as payment in full is due at the end of any/all appointments.

If you have any questions or concerns before, during, or after your visit, just ask! We'll be happy to help!